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Refund Policy

At Nuwave Studios, we strive to provide a high-quality experience and excellent customer service. This Refund Policy outlines the conditions under which refunds may be issued for studio bookings and services.

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Deposits

 

  • Non-Refundable: All deposits made to secure a booking are strictly non-refundable.
     

  • Rescheduling: If a client gives at least 24 hours’ notice, the deposit can be transferred to a new session date once, at no additional cost.

 

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Full Payments & Cancellations

 

Client Cancellations:

 

  • More than 24 hours' notice: Eligible for rescheduling or partial refund (minus the deposit).
     

  • Less than 24 hours’ notice: No refund will be issued. Clients may lose their full payment depending on how close to the session the cancellation is.
     

  • No-Shows: Clients who fail to attend their session without notice will not be eligible for any refund.

 

Studio Cancellations

 

If Nuwave Studios must cancel or reschedule a session due to unforeseen circumstances (e.g. illness, technical issues), clients will be offered:

 

  •  A full refund, or​

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  • The option to reschedule at no extra cost.

 

Services Rendered

 

  • Once a session has taken place or a service has been delivered (e.g. recording, mixing, mastering), no refunds will be issued for time used or work already completed.

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  • If the client is unhappy with the final product, we offer one (1) round of minor revisions as standard. Further edits may incur additional fees.

 

Digital Products & Files

 

  • Due to the nature of digital audio files, once files have been delivered (e.g. final mix, stems, masters), refunds are not available.

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  • Clients are responsible for downloading and backing up their files. We do not issue refunds for expired download links or lost files after the 30-day storage period.

 

Custom Projects & Production Work

 

  • Custom work such as beat production, podcast editing, or commissioned projects are non-refundable once work has begun.

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  • If a client cancels a custom project after work has started, a partial refund may be issued at our discretion, minus the time already spent and any associated costs.

 

Disputes

 

If you are dissatisfied with any part of your experience, please contact us directly at nuwavestudios06@gmail.com and we will do our best to resolve the issue fairly.

 

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